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To set up a Call line, in the Teams admin center, expand, choose, and then choose. Type a name for the Call line in package at the top. overflow virtual receptionist. To add an existing resource account: Under, select the button to add a resource account for this Call line.

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Select the button beside the resource account you want to designate to this Call line. At the bottom of the pane, choose the button. If you require to produce a resource account: Under, pick the button to add a resource represent this Call queue. On the pane, look for any set of letters to bring up the results dropdown.

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On the pane: Type in a detailed. Agents see this name when a call exists to them. Key in a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, choose the button. On the pane, pick the button. Agents see the resource account name when they get an inbound call.

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Designate outgoing caller ID numbers for the representatives by defining several resource accounts with a phone number. Agents can choose which outbound caller ID number to use with each outgoing call they make. Within the Calls App, representatives can utilize their Call Line (CQ)/ Vehicle Attendant (AA) number or their own personal Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you desire to enable agents to use for outgoing caller ID functions. Select the button beside the resource account with an appointed phone number. Select the button at the bottom of the pane. If you do not have a resource account with an assigned telephone number: Under, choose the button to include a resource account.

Select the button at the bottom of the outcomes. On the pane: Key in a descriptive. Representatives see this name when a call exists to them. Enter a detailed for the resource account. Select the dropdown and choose. At the bottom of the pane, choose the button.

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After you've created this brand-new resource represent calling ID, you'll still need to: Select a supported language. This language is used for system-generated voice triggers and voicemail transcription, if you enable them. Once you've selected a language, choose the button at the bottom of the page. Define if you wish to play a greeting to callers when they arrive in the queue.

The uploaded recording can be no larger than 5 MB. If you choose, the system checks out the text that you type (as much as 1000 characters) when the Call queue addresses a call. Note When utilizing Text to Speech, the text should be gone into in the language selected for the Call queue.

Groups provides default music to callers while they are on hold in a queue. The default music supplied in Teams Call lines is devoid of any royalties payable by your company. If you want to play a specific audio file, select and submit an MP3, WAV, or WMA file. Note You are accountable for independently clearing and protecting all required rights and authorizations to utilize any music or audio file with your Microsoft Teams service, which might consist of intellectual home and other rights in any music, sound impacts, audio, brand names, names, and other content in the audio file from all relevant rights holders, which may include artists, stars, entertainers, artists, songwriters, authors, record labels, music publishers, unions, guilds, rights societies, cumulative management organizations and any other parties who own, control or accredit the music copyrights, sound impacts, audio and other intellectual residential or commercial property rights.

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Review the requirements for adding agents to a Call queue. You can include up to 200 representatives via a Teams channel. You must be a member of the team or the developer or owner of the channel to add a channel to the line. To utilize a Groups channel to manage the line: Select the radio button and choose (overflow answering service).

Select the channel that you wish to use (only standard channels are totally supported) and choose. The following customers are supported when using a Teams channel for Call lines: Microsoft Teams Windows client Microsoft Teams Mac customer Note If you use this alternative, it can use up to 24 hours for the Call line to be fully functional.

You can add up to 20 agents separately and up to 200 agents by means of groups. If you wish to add specific users or groups to the queue: Select the radio button. To to the queue: Select, search for the user, select, and after that choose. To to the queue: Select, search for the group, select, and after that select.

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Note New users contributed to a group can use up to eight hours for their first call to arrive. If there are more than 200 members in the group, just the first 200 members, in alphabetical order, will be added as agents to the Call queue. Essential Known issue: Appointing personal channels to Call queues When utilizing a personal channel calls will be dispersed to all members of the team even if the private channel only has a subset of group members.

lowers the quantity of time it considers a caller to be connected to an agent after the agent accepts the call. For conference mode to work, representatives in the Call line should use among the following customers: The most recent version of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System variation 1449/1.

2020051601 or later on Agents' Teams accounts must be set to Teams, Just mode. Representatives who do not satisfy the requirements aren't consisted of in the call routing list. We recommend making it possible for conference mode for your Call lines if your representatives are utilizing suitable customers (overflow virtual receptionist). Pointer Setting to is the advised setting. overflow call handling. When you've chosen your call answering options, select the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the line from Skype for Business Server. Conference mode is needed if Teams users need to consult/transfer calls with Call lines. Representatives might hear the configured music on hold in queue for up to 2 seconds when first signing up with the call.

If you require to utilize Conference mode, choose,, or as the. If you require to utilize Attendant routing, set Conference mode to. Note If Compliance recording is allowed on the representatives, the combination of and isn't supported. If you require to utilize, select,, or as the.

When using and when there are less employs queue than readily available representatives, only the first two longest idle representatives will be presented with calls from the queue. When using, there may be times when an agent gets a call from the line soon after ending up being unavailable, or a brief hold-up in getting a call from the line after becoming available.